Our Outlets are closed in Lahore due to Covid - Only Esthetic Sense Salon & Clinic is now operational in Bahria Town, Lahore.

Are esthetic Sense Products are genuine?

Esthetic Sense Pakistan products are 100% genuine and we only sell genuine and 100% original branded products on our website.

How can I find the status of my order?

Please login your account and go to the order section and see the order detail

What is Loyalty card and how can I use it?

Loyalty card is given to our loyalty member of dermalogica who regularly use our products they get to enjoy exclusive benefits and discounts

What is the cost of getting loyalty card/Reward?s

We provide loyalty card on buying of above 10,000 worth products and a customer will get 10% discount on every shopping within the same year.

How do I join loyalty program?

You can join our loyalty program by purchasing products from us online and we will provide you loyalty card with your name and you can redeem anytime within a year.

Do my Loyalty card will expire?

Yes your loyalty card will expire within one year.

Is there any place where can I make suggestion or complaints?

You can send us your suggestion or complaints at  complaint@estheticsense.pk

Return and Refund FAQ

How long do I have to initiate my request for a refund or replacement?

You can request for refund products within 7 days period.

Do I have to pay for shipping charges when I return a product?

If the products send damage or wrong products from the company you don’t have to pay charges for the refund, If you there will be any other reason you have to pay return charges

How long will it take to receive my replacement/refund?

After receiving refunded product you will receive your product within 7 days of time period.

Where is my order?

How quickly can I get my order?

You will get your order within the 7 days period of time after placing your order.

Shipping and Delivery

I missed my package delivery. What happens now?

You will email or call us at our phone number to get to know about the status of your parcel. We will track the order and send your parcel as soon as possible.

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